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A look at what the new “Your Recalls and Product Safety Alerts” page looks like. Amazon
Forget having to keep up with the latest product recalls and relying on third-party websites to find out if your specific product is included. Amazon added a new page for recalls and product safety alerts linked to customer accounts to let them see which products in their order history have been recalled or flagged with a product safety alert.
The new page, titled “Your recalls and product safety alerts,” will be available to customers when they access the “Your orders” tab in their account. It’ll only show up as a banner alert if one of the products in the customer’s past orders was recalled or flagged as linked to a safety alert.
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Right now, Amazon customers receive an email to notify them when a product they’ve purchased has been recalled. In addition to the email, the new banner adds a second layer of security to ensure the customer doesn’t miss the notification.
When customers see the alert on their Orders page on Amazon, they’ll be directed to click on a link that will provide more information on the issue or recall and options to request a refund, return the item, or repair it.
Amazon hopes the new feature will ensure the company can reach every customer that has purchased a recalled product or one with an issued safety alert and get a resolution quickly, whether through the company directly or a selling partner.
The e-commerce company says U.S. customers can use Amazon’s Recalls Logistics Service (RLS), which will allow Amazon to issue refunds on behalf of the selling partners and manage the logistics of shipping back the merchandise, if necessary.
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