Teladoc Health posts $13.6B loss in 2022 due to Livongo merger


Teladoc Health posted a $13.6 billion loss in 2022, largely attributed to charges tied to its 2020 acquisition of Livongo for $18 billion. 

The annual loss reported Wednesday, which translates to $84.60 per share, compares with a loss of $428.8 million, or $2.73 per share, in 2021. For the fourth quarter, the Purchase, New York-based telehealth company said it lost $3.8 billion, or $23.40 per share, compared with a loss of $11 million or 7 cents per share in the year-ago period.

Over the course of the year, Teladoc recorded $13.4 billion in non-cash goodwill impairment charges related to the Livongo acquisition. That included a charge of $3.8 billion in the fourth quarter.

Teladoc’s shares sank 8% in after-hours trading from its market close of $26.70 per share. As the company has struggled financially, its stock price has fallen from its high of $296.66 a share in February 2021. 

On the earnings call with investors, Teladoc Chief Financial Officer Mala Murthy said the non-cash goodwill impairment doesn’t affect the company’s cash or liquidity. The company reported free cash flow of $16.5 million for 2022 compared with $130.1 million in 2021.  The company said its cash, cash equivalents short-term investments equal $918 million.  

The Livongo acquisition hasn’t gone according to plan for Teladoc. Livongo lost Cigna as its preferred digital health tool for chronic care conditions in December 2021. In January, Teladoc laid off  300 non-clinical employees, or 6% of its workforce

CEO Jason Gorevic said during the earnings call that broader economic challenges have led the company to focus on profitability rather than revenue growth. 

“Given the current operating environment, as well as the larger scale at which we now operate, you should expect us to balance growth and margin with an increased focus on efficiency going forward,” Gorevic said. 

Teladoc reported a 41% increase in revenue for its BetterHelp consumer segment, from $720 million in 2021 to $1 billion in 2022. However, the company said the consumer segment is unlikely to return to the rapid growth of 2020 and 2021.

“I don’t think you’re going see it return to the hypergrowth that this business has seen over the past few years where it grew well over 100%,” Murthy said. “But we think there remains a long runway for growth in this market. If you think about virtual therapy, it’s still underpenetrated.” 


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