Wear little jewellery, shun duty-free shop before flight: Air India to crew

Air India has issued a new set of instructions to its cabin crew, calling upon them to wear minimum jewellery and avoid visiting duty-free stores, as it seeks to improve its on time performance (OTP).

Late last month, the Tata group took over the airline from the government and is now putting in place various measures to enhance customer service, improve meals and operate flights with minimum delays.

On Sunday, the airline’s executive director (IFS) Vasudha Chandna issued a circular with a list of steps to maintain OTP on all flights across the network and prevent delays that could occur due to cabin crew.

Among other things, the crew have been told to adhere to regulations regarding uniform with emphasis on minimum jewellery in order to avoid any delays at custom or security checks at airports.

“The cabin crew should not visit duty free shops and proceed to the boarding gate soon after completing immigration and security checks,” it said.

Further the crew have been advised to complete mandatory pre-flight checks and not to delay passenger boarding. Crew must not consume beverages or eat food prior to passenger boarding and assist in swift boarding and seating of guests, it said.

Dear Reader,

Business Standard has always strived hard to provide up-to-date information and commentary on developments that are of interest to you and have wider political and economic implications for the country and the world. Your encouragement and constant feedback on how to improve our offering have only made our resolve and commitment to these ideals stronger. Even during these difficult times arising out of Covid-19, we continue to remain committed to keeping you informed and updated with credible news, authoritative views and incisive commentary on topical issues of relevance.

We, however, have a request.

As we battle the economic impact of the pandemic, we need your support even more, so that we can continue to offer you more quality content. Our subscription model has seen an encouraging response from many of you, who have subscribed to our online content. More subscription to our online content can only help us achieve the goals of offering you even better and more relevant content. We believe in free, fair and credible journalism. Your support through more subscriptions can help us practise the journalism to which we are committed.

Support quality journalism and subscribe to Business Standard.

Digital Editor